Legal

Refund & Cancellation Policy

Last updated: August 24, 2026

Template notice. This policy is a plain-English starting template for RZP Investments LLC. It is not legal advice and has not been reviewed by an attorney. Consumer-protection and auto-renewal laws vary by state and country and may give your users additional rights. Please have a qualified lawyer review it, and adjust the refund window and terms to what you actually want to offer, before relying on it.

1. Overview 2. How to cancel 3. What happens when you cancel 4. Auto-renewal disclosure 5. Refund policy 6. Monthly vs. annual plans 7. Disputes & chargebacks 8. Price & policy changes 9. Contact

1. Overview

RZP Trading offers a free tier and paid subscription tiers billed through PayPal. This policy explains how to cancel, what happens to your access afterward, how automatic renewal works, and our approach to refunds. It is part of, and should be read with, our Terms of Service.

Current plans: Foundation $0 · Intermediate $19/month or $190/year · Advanced $39/month or $390/year · Everything / Pro $79/month or $790/year.

2. How to cancel

You can cancel your paid subscription at any time. There is no cancellation fee. You can cancel either way:

Through PayPal (fastest). Log in to your PayPal account, go to Settings → Payments → Automatic payments (or "Manage automatic payments"), find your RZP Trading subscription, and cancel it. Because subscriptions are managed by PayPal, you can always stop future charges from there.
By email. Email support@rzptrading.com from the address on your account and ask us to cancel. We will cancel your renewal and confirm by email.

We recommend cancelling at least 24 hours before your next renewal date to be sure the change is processed in time.

3. What happens when you cancel

When you cancel, you are turning off future automatic renewals. Your paid access does not end immediately:

Your paid tier remains active until the end of the billing period you have already paid for (the end of the current month or year).
At the end of that paid period, your account downgrades to the free Foundation tier automatically. You will not be charged again.
Your account and free-tier access remain; you can resubscribe at any time.

4. Auto-renewal disclosure

Paid subscriptions are recurring and renew automatically. Unless you cancel, your subscription will renew at the end of each billing period — every month for monthly plans, or every year for annual plans — and your PayPal payment method will be charged the then-current price for your plan. By subscribing, you authorize these recurring charges until you cancel. You can stop renewal at any time using either method in Section 2.

5. Refund policy

Our standard policy: payments are generally non-refundable, including for partial billing periods and unused time. When you cancel, you keep access through the end of the period you paid for rather than receiving a prorated refund.

Exceptions:

Where refunds are required by law. If applicable consumer-protection or auto-renewal law in your location entitles you to a refund or cooling-off period, we will honor it.
Duplicate or clearly erroneous charges. If you were charged in error (for example, a duplicate charge), contact us and we will make it right.
Goodwill, at our discretion. We may choose to grant a refund or credit in individual cases as a courtesy. Doing so once does not obligate us to do so again.

[OPTIONAL — John may add a satisfaction window here, e.g. "New paid subscribers may request a full refund within 7 days of their first charge."] To request a refund, email support@rzptrading.com with the email on your account and the approximate date of the charge.

6. Monthly vs. annual plans

Monthly plans are billed each month; annual plans are billed once per year at a discount (roughly two months free versus paying monthly). Annual plans renew once per year on your renewal date. Cancelling an annual plan stops the next yearly renewal; your access continues until the end of the annual period you already paid for, then downgrades to Foundation. As noted above, we do not provide prorated refunds for the unused portion of an annual term except where required by law or granted at our discretion.

7. Disputes & chargebacks

If you think there is a problem with a charge, please contact us first at support@rzptrading.com — we can usually resolve billing issues quickly and directly. Filing a chargeback or PayPal dispute before contacting us may result in your account being suspended while the dispute is investigated. We are happy to work with you.

8. Price & policy changes

Current prices are early-access launch pricing and may change. If we change the price of your plan, we will give you notice before it takes effect, and the change will apply to your next renewal — you can always cancel before then if you do not want to continue. We may also update this policy; when we do, we will update the "Last updated" date above.

9. Contact

Questions about billing, cancellation, or refunds? Email support@rzptrading.com.
RZP Investments LLC, dba RZP Trading.